Artificial intelligence is transforming the real world, enabling new products, services and business models. Across industries, realworld.ai is helping people in more ways than ever before—from reducing costs to improving customer service and delivering better health care. It’s democratizing education by translating lessons into multiple languages, allowing students to connect with virtual tutors and improving accessibility to quality education for the most vulnerable. It’s also revolutionizing the entertainment industry, with generative art, interactive installations and virtual concerts. In healthcare, AI tools can help patients monitor and treat conditions like diabetes and sepsis.
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Many organizations struggle to implement cognitive technology, however. The most successful initiatives incorporate detailed plans that map out the entire end-to-end process and identify areas for automation. For example, Becton Dickinson has a dedicated global automation function that oversees cognitive pilot projects and uses graphical “heat maps” to highlight organizational processes most amenable to AI intervention.
Applied to the military, AI can help commanders analyze massive amounts of data in near-real time or even in real time, speeding up intelligence analysis and command and control. It’s also helping to improve military logistics by optimizing supply chain forecasts, reducing inventory and delivery costs and increasing production efficiency.
But as AI rapidly reconfigures the real world, government officials need to ensure that it does so ethically. They must consider the impact on rural communities, competition with international players, workforce impacts, accountability, transparency and machine learning bias. They should also think about how they can use AI to support their economic and national security objectives.